Privacy Commitment

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Valour Real Estate is committed to protecting the privacy of individuals and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and manage personal information obtained through our website, our services, and other interactions with clients, customers, tenants, landlords, buyers, sellers and prospective clients.

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Collection of Personal Information

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We may collect personal information directly from you when you contact us, submit an enquiry, complete an application, engage our services, attend an inspection, participate in a promotion, visit our website, or otherwise interact with us.

Depending on the circumstances, the information we collect may include your name, contact details, address, identification documents, employment information, financial details, rental history, property preferences and other information relevant to the services we provide.

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Sensitive Information

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We will only collect sensitive information where it is reasonably necessary for our functions or activities and where permitted by law. Where required, we will obtain your consent before collecting such information.

Sensitive information may include information relating to health, biometric data, ethnic background, religious beliefs or other categories recognised under the Privacy Act.

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How We Use Personal Information

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We may use personal information for a range of purposes, including:
 

• providing real estate, property management, leasing and sales services;

• assessing tenancy applications and managing residential tenancies;

• facilitating property sales and purchases;

• responding to enquiries and requests;

• administering our business operations;

• communicating with clients and customers;

• conducting marketing and promotional activities;

• improving our services and customer experience; and

• complying with legal and regulatory obligations.

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Disclosure of Personal Information

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We may disclose personal information to trusted service providers, contractors, professional advisers, financial institutions, technology providers, government agencies, regulatory authorities and other parties where required to provide our services or where disclosure is authorised or required by law.

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Valour Real Estate does not sell personal information to third parties.

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Data Security

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We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information may be stored electronically or in physical records, and we maintain appropriate administrative, technical and physical safeguards to protect that information.

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Access and Correction

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You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. We will respond to such requests in accordance with applicable privacy laws.

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Privacy Complaints

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If you have concerns about how your personal information has been handled, or believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

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Contact Us

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If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact Valour Real Estate using the contact details provided on our website.